ggaming Privacy Policy

1. Introduction

ggaming ("ggaming," "we," "us," "our") is committed to protecting the privacy and personal data of all players, visitors, and users ("you," "your") who interact with our platform at ggaming.vip and any associated mobile applications (collectively, "the Platform").

This Privacy Policy ("Policy") describes how ggaming collects, processes, stores, shares, and protects your personal data in accordance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data handling requirements.

By registering a ggaming account, accessing the Platform, or using any ggaming service, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this Policy. If you do not agree with this Policy, you must not use the ggaming Platform.

This Privacy Policy should be read alongside ggaming's Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of the Philippines Data Privacy Act of 2012, ggaming is the Personal Information Controller in respect of all personal data collected through the Platform.

ggaming has designated a Data Protection Officer (DPO) responsible for overseeing compliance with RA 10173. If you wish to exercise your data privacy rights or have questions about this Policy, you may contact our DPO via the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

ggaming collects the following categories of personal data from players and users of the Platform:

Registration and Identity Data:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (for mandatory 21+ age verification)
• Email address and account username
• Mobile phone number
• Residential address
• Nationality

Identity Verification (KYC) Documents:

• Copies of Philippine government-issued ID (PhilSys, driver's license, passport, voter's ID, SSS/GSIS ID)
• Proof of address documents (utility bill, bank statement, or barangay certificate)
• Proof of payment method ownership for GCash, Maya, or bank accounts
• In certain circumstances, selfie photographs for liveness verification

Financial and Transaction Data:

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references
• GCash account reference numbers, Maya account details, and bank account details used for transactions
• Wallet balance history and bonus credit records

Platform Activity Data:

• Game session records, including game type, stakes, results, and duration
• Login timestamps, IP addresses, and device identifiers
• Customer support interactions and communications
• Responsible gaming tool usage (deposit limit settings, self-exclusion records)

Technical Data:

• Browser type and version, operating system, device model
• Cookies and similar tracking technologies as described in Section 11
• Geolocation data (country/region level) used to verify jurisdictional eligibility

4. How We Collect Your Data

ggaming collects your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and server logs when you access and use the Platform. See Section 11 for details.
• From third parties: Identity verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank), fraud detection services, and PAGCOR where required under our regulatory obligations.

5. Legal Basis for Processing

ggaming processes your personal data under one or more of the following legal bases as provided under RA 10173:

• Contractual necessity: Processing is required to perform our contract with you — i.e., to provide your ggaming account and associated gaming services.
• Legal obligation: Processing is required to comply with our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Legitimate interests: Processing is necessary for ggaming's legitimate interests, including platform security, fraud prevention, responsible gaming enforcement, and service improvement, provided these interests are not overridden by your privacy rights.
• Consent: For certain processing activities (such as marketing communications), we rely on your explicit consent. You may withdraw consent at any time by contacting us or updating your account preferences.

6. How We Use Your Personal Data

ggaming uses your personal data for the following purposes:

• To create and manage your ggaming account and provide access to all Platform services.
• To verify your identity and age (21+) as required by PAGCOR and RA 10173.
• To process deposits, withdrawals, and bonus transactions via GCash, Maya, and Philippine bank transfer services.
• To detect, investigate, and prevent fraudulent activity, money laundering, and violations of our Terms & Conditions.
• To comply with PAGCOR reporting obligations, AMLA suspicious transaction reporting, and other regulatory requirements.
• To provide and improve customer support services.
• To administer responsible gaming tools, including deposit limits, session reminders, and self-exclusion records.
• To send you transactional communications (account confirmations, deposit receipts, security alerts) that are necessary for the operation of your account.
• To send you marketing and promotional communications where you have consented to receive such communications. You may opt out at any time.
• To analyze Platform usage patterns and improve the ggaming user experience for Filipino players.
• To fulfill any other purposes for which you have provided explicit consent.

7. Disclosure of Personal Data to Third Parties

ggaming does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may disclose your personal data to the following categories of recipients only where necessary:

• Payment processors: GCash (Globe Fintech Innovations Inc.), Maya (Voyager Innovations Inc.), BPI, BDO, Metrobank, and other financial institutions, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged by ggaming to assist with identity document verification and liveness checks as required under PAGCOR regulations.
• Fraud and security service providers: Specialist firms engaged to help ggaming detect and prevent fraudulent activity, money laundering, and account security breaches.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory or law enforcement bodies, where disclosure is required by law, court order, or official request.
• Technology and infrastructure providers: Cloud hosting, data storage, and IT service providers engaged by ggaming under strict data processing agreements that prohibit independent use of your data.
• Legal and professional advisors: Lawyers, accountants, and auditors engaged by ggaming in connection with legal proceedings, regulatory matters, or business operations.

All third-party service providers engaged by ggaming are required to handle your personal data in compliance with RA 10173 and ggaming's data protection standards, under binding contractual obligations.

8. International Data Transfers

Where ggaming engages third-party service providers whose infrastructure is located outside the Philippines — including cloud hosting providers or identity verification services — your personal data may be transferred internationally. Such transfers will only occur where ggaming has implemented appropriate safeguards in accordance with RA 10173, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law.

By using the ggaming Platform, you acknowledge and consent to your personal data being transferred to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

9. Data Retention

ggaming retains your personal data for as long as your ggaming account remains active and for such periods thereafter as are required by applicable law and regulation:

• Account data: Retained for the duration of your account relationship and for a minimum of 5 years after account closure, as required by PAGCOR and AMLA regulations.
• KYC and identity documents: Retained for a minimum of 5 years after the conclusion of the business relationship, as required under AMLA.
• Transaction records: Retained for a minimum of 5 years after each transaction, in accordance with AMLC requirements.
• Customer support communications: Retained for 3 years after the communication, unless required for longer by law or ongoing proceedings.
• Technical and activity logs: Retained for 12 months for security and fraud detection purposes, unless relevant to an ongoing investigation.

After the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents re-identification.

10. Security Measures

ggaming implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption in transit: All data exchanged between your browser or app and ggaming servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at rest: Personal data stored on ggaming's systems is encrypted using AES-256.
• Access controls: Access to personal data is restricted to authorized ggaming personnel on a strict need-to-know basis, governed by role-based access controls.
• Two-factor authentication: ggaming's internal administrative systems require multi-factor authentication.
• Regular security audits: ggaming's platform and data handling practices are subject to regular independent security audits and penetration testing.
• Incident response: ggaming maintains a data breach response plan compliant with RA 10173 notification requirements to the National Privacy Commission (NPC).

While ggaming takes all reasonable precautions to secure your data, no system is entirely immune to security risks. You are encouraged to use a strong, unique password for your ggaming account and to enable two-factor authentication.

11. Cookies and Tracking Technologies

ggaming uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function — maintaining your login session, remembering your language preferences, and securing your account. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to understand how players navigate and use the Platform, so we can identify and fix issues and improve the user experience. Data collected is aggregated and does not identify individual players.
• Security cookies: Used to detect fraudulent activity, unauthorized access attempts, and bot traffic.

ggaming does not use advertising cookies, third-party retargeting cookies, or social media tracking pixels. You may manage cookie settings through your browser's privacy controls. Disabling essential cookies may prevent you from using certain Platform features, including logging in to your ggaming account.

12. Your Data Privacy Rights

Under the Philippines Data Privacy Act of 2012 (RA 10173), you have the following rights in respect of your personal data held by ggaming:

• Right to be informed: The right to know how your personal data is collected, processed, and used — as described in this Policy.
• Right of access: The right to request a copy of the personal data ggaming holds about you.
• Right to rectification: The right to have inaccurate or incomplete personal data corrected. You may update basic account information directly from your ggaming account dashboard.
• Right to erasure (Right to be forgotten): The right to request deletion of your personal data, subject to ggaming's legal obligations to retain certain data under PAGCOR regulations and AMLA.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format, and to request its transmission to another controller where technically feasible.
• Right to object: The right to object to certain processing activities, in particular processing based on legitimate interests or for direct marketing purposes.
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ggaming has not handled your personal data in accordance with RA 10173.

To exercise any of these rights, please contact ggaming's Data Protection Officer using the details provided in Section 15. ggaming will respond to all valid data privacy requests within 15 business days, as required under RA 10173. We may need to verify your identity before processing your request.

13. Children's Privacy and the 21+ Requirement

The ggaming Platform is strictly intended for adults aged 21 years and above, as required by PAGCOR for online casino participation in the Philippines. ggaming does not knowingly collect personal data from individuals under the age of 21.

Age verification is performed during the KYC process for all ggaming accounts. If ggaming discovers that an account has been registered by or on behalf of a person under 21, the account will be immediately and permanently closed, all data will be handled in accordance with applicable law, and any balances will be returned to the original deposit source.

If you believe a person under 21 has registered a ggaming account, please contact our support team immediately via live chat or email so we can investigate and take appropriate action.

14. Changes to This Privacy Policy

ggaming reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or platform updates. Material changes will be communicated to registered players by email notification to the registered address on file and by a prominent notice on the ggaming Platform.

The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the ggaming Platform after any amendment constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically.

15. Contact and Complaints

For any questions, concerns, or requests related to this Privacy Policy or your personal data rights under RA 10173, please contact ggaming's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on the ggaming Platform — the fastest channel for all enquiries.
• Email: [email protected]

ggaming aims to resolve all privacy enquiries within 15 business days of receipt. If you are not satisfied with ggaming's response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.